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Operation Manager

Job Overview

  • Company: IPPG Co
  • Location: Ho Chi Minh
  • Business group: Restaurant
  • Contract type: Full-time
  • Function: F&B
  • Experience required:

    • Over 5 years of experience in managing fine dining or high-end restaurants, preferably with a background in premium Chinese cuisine.

    • Proven experience in handling premium seafood operations (e.g., abalone, shark fin, and live seafood management).

    • Strong knowledge of cost management, including P&L oversight, budgeting, and cost control.

    • Experience in franchise operations is a plus.

    • Proficient in English; Mandarin or Cantonese language skills are an advantage for better customer engagement.

    • Proficient in restaurant management systems, including POS platforms, reservation systems, and inventory tracking software.

    • Excellent leadership, problem-solving, and customer service skills.

  • Certificate:

    • College or University degree in Hospitality Management, Business Administration, or Restaurant Management.

    • Formal training in luxury restaurant/hotel service or fine dining restaurant management is preferred.

  • Expire date: 07 - 07 - 2025

Description

Restaurant Operations & Compliance

  • Supervise daily operations, ensuring smooth coordination between front-of-house and kitchen teams.

  • Enforce strict adherence to HACCP, food safety, hygiene standards, and franchise compliance requirements.

  • Implement and monitor fine dining service protocols to maintain high-end brand identity.

  • Oversee VIP dining services, ensuring excellence in private dining rooms, banquet events, and elite guest experiences.

  • Evaluate kitchen operations and dish preparation standards to ensure consistency and top-tier quality.

  • Perform other duties as assigned by the direct supervisor.

2. Marketing & Brand Development

  • Collaborate with the marketing team to activate premium promotions, seasonal menus, and exclusive events.

  • Manage the restaurant’s public image, including social media presence and PR engagement.

  • Build and maintain relationships with corporate clients, luxury tour operators, and high-net-worth individuals to drive premium traffic.

3. Human Resource Management

  • Lead recruitment, training, and development of a high-performing service and kitchen team.

  • Conduct daily pre-shift briefings, aligning team priorities for VIP bookings and special occasions.

  • Implement performance evaluations, coaching, and team-building initiatives to sustain high morale.

  • Mediate internal conflicts and foster a respectful, disciplined work culture.

4. Customer Experience & Service Excellence

  • Ensure VIP and high-spending guest satisfaction by delivering personalized, discreet service.

  • Develop and manage loyalty programs to retain elite clientele.

  • Train staff in refined Chinese dining etiquette, including tea service, plate presentation, and banquet protocols.

  • Monitor customer reviews and feedback, proactively resolving concerns.

5. Financial Oversight & Cost Control

  • Manage P&L, monitor labor, food, and beverage costs to maximize operational profitability.

  • Control inventory and supplier relationships, including procurement of luxury ingredients (e.g., abalone, shark fin).

  • Implement strategic budgeting plans to increase revenue while sustaining service excellence.

  • Coordinate with franchise leadership to meet financial goals and operational KPIs.

Responsibility

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